AI SummaryDomestic LPG consumers who have not finished Biometric Aadhaar Authentication (BAA) need to do it before 1 October 2026. From that date, booking a refill at the regulated Retail Selling Price with subsidy will work only on connections where BAA is complete.
As on 19 September 2026, 27.43 crore active domestic LPG consumers have already completed BAA, which is 89.9 per cent of all active consumers. Those users need not repeat anything. For the rest, Ministry of Petroleum and Natural Gas has kept three routes open: your gas company's mobile app, the delivery person at your door, and your distributor's showroom.
How to complete LPG biometric Aadhaar authentication at home
Self authentication works on face scan. You need an Android phone with a working front camera, the mobile number registered on your LPG connection, and your Aadhaar number. Nothing is charged at any step.
STEP 1 - Install two apps. First your gas company app, then Aadhaar FaceRD from UIDAI. FaceRD will not show an icon in your app drawer because it runs in the background only during the face scan.
STEP 2 - Open the gas company app, allow camera permission, and log in with the mobile number registered on your LPG connection. Enter the OTP sent to that number.
STEP 3 - Check that your LPG consumer ID is showing in your account. If it is missing, link the connection first using your consumer number or registered mobile number.
STEP 4 - Go to My Profile or LPG Details and open the e-KYC or Re-KYC option. Read the Aadhaar consent text, tick the consent box and type your Aadhaar number.
STEP 5 - Tap Face Scan. Your app will open Aadhaar FaceRD by itself. Hold the phone at eye level in good light, take off your glasses, look straight and blink when the screen asks you to.
STEP 6 - After the scan passes, submit the request and open your LPG profile again to see the e-KYC status marked as done.
If the face scan keeps failing, your Aadhaar biometrics may be locked. Unlock them through the mAadhaar app using OTP and try once more.
Direct links to official OMC apps
Install only the app of your own gas brand and get it from the official store listing given below. All four apps are free.
- Indane customers use IndianOil ONE, available at Google Play
- Bharatgas customers use HelloBPCL, available at Google Play
- HP Gas customers use HP PAY, available at Google Play
- Aadhaar FaceRD by UIDAI is needed with all three apps, available at Google Play
HelloBPCL and HP PAY are on the Apple App Store too, so iPhone users can start the same e-KYC from there. Self help videos in Hindi and English for the face based process are on the PMUY portal at pmuy.gov.in/e-kyc.
Complete BAA at delivery or at your distributor
If the app route does not work, your delivery person can finish the authentication at the door on the OMC app when he brings the next cylinder. Keep your Aadhaar number ready for him.
You can also walk into your LPG distributor's showroom with your Aadhaar card and registered mobile number and get it done there on a fingerprint device. This is the easier route for elderly family members and for anyone whose face scan fails again and again.
What happens if you skip BAA
Nobody loses cooking gas. Consumers who do not want to do BAA have to register that choice on their OMC's consumer web portal, mobile app, WhatsApp chatbot or IVRS. They will then be supplied LPG at market price without subsidy, in 5 kg or 10 kg cylinders, subject to local availability with the OMC.
Government sells the domestic cylinder below cost, and that gap was around ₹210 on a 14.2 kg cylinder in September 2026 against ₹721 in June 2026. Public sector oil companies had piled up over ₹62,000 crore of under-recoveries on domestic LPG as on 31 August 2026.
Consumers were first asked to finish BAA by 30 June 2026. That date was pushed ahead to 31 July, 7 August, 15 August, 23 August, 31 August, 7 September and finally 14 September 2026. Since October 2023 the oil companies have sent more than 12 crore SMS and WhatsApp messages and held camps at distributorships and in rural areas.
| Detail | Information |
|---|---|
| Requirement | Biometric Aadhaar Authentication (BAA) for domestic LPG connection |
| Applies From | 1 October 2026 |
| Who Must Do It | Consumers whose BAA is still pending |
| Already Completed | 27.43 crore consumers, 89.9 per cent, as on 19 September 2026 |
| Ways To Complete | OMC mobile app at home, at refill delivery, at distributor showroom |
| Apps Needed | IndianOil ONE, HelloBPCL or HP PAY, plus Aadhaar FaceRD |
| Fee | Free |
| If Not Done | LPG at market price without subsidy, in 5 kg or 10 kg cylinders |
| Helpline | 1800 2333 555 |
FAQ's
Do PMUY beneficiaries have to do it again every year
Yes. Pradhan Mantri Ujjwala Yojana beneficiaries have to redo the e-KYC once in every financial year to keep getting the targeted DBT subsidy in their bank account.
My mobile number is not registered with the LPG connection, what now
App login will fail without it. Get the number updated at your distributor or through the Suvidha or service request section of your OMC app, then start the e-KYC.
Will refill supply stop on 1 October if BAA is pending
Supply does not stop. Only the subsidised booking at Retail Selling Price stays blocked until the authentication is done, and it opens up the moment BAA is completed.
Does a new connection also need this
Yes, biometric Aadhaar authentication is done by the distributor at the time of giving a new connection. Details of the process are in our guide on the new Bharat Gas connection registration.