Ministry of Micro, Small and Medium Enterprises runs Champions Portal at champions.gov.in for online MSME grievance registration, and the system now runs as the upgraded CHAMPIONS 2.0 platform. People or organizations can fill the MSME Grievance online registration form on the official website to get their concern addressed, with a voice-enabled complaint filing option added to the portal.
CHAMPIONS stands for Creation and Harmonious Application of Modern Processes for Increasing the Output and National Strength. Champions Grievance Management Service runs online through a network of 69 state level control rooms and shares information in 11 regional languages, up from 66 control rooms at the time of launch.
Champions portal helps smaller units grow into bigger ones by supporting, encouraging and handholding MSMEs. Below is the complete process to fill MSME Grievance online registration form at Champions Portal in 2026.
Champions Portal MSME Grievance Online Registration Form
Here is the complete procedure to fill MSME Grievance online registration form at Champions Portal:
STEP 1 - Go to the official portal at www.champions.gov.in and open the "Your Grievances" menu on the homepage, then click on "Register Your Grievance".
STEP 2 - MSME Grievance online registration form will open. Select the user type first, from options like MSME unit with UAM or Udyam Registration, MSME unit without UAM or Udyam Registration, Individuals or Others, and Associations.
STEP 3 - Enter contact details such as name of person or complainant, address, pin code, state, district, email ID and mobile number, then click on the button to get OTP on mobile number or email ID.
STEP 4 - Enter the OTP received on the registered mobile number or email along with the captcha code shown on screen to validate the details.
STEP 5 - Pick the grievance category from the dropdown list. Categories now include UAM or Udyam Registration issues, Raising and Accelerating MSME Performance (RAMP), PM Vishwakarma, Online Dispute Resolution (ODR) for delayed payments, banking and loan issues, GST related matters, and issues linked to various state governments or ministries. Then write the grievance description in the box, within 3,000 characters.
STEP 6 - Upload a supporting document if required. Only PDF, JPEG or JPG files up to 1.5 MB are accepted, and the file name should not have spaces or special characters.
STEP 7 - Tick the declaration box confirming that the facts given are true, enter the final verification code, and submit the form. A grievance number gets generated after submission, which can be used later to check status.
After submission of the MSME grievance, the concerned department reviews the complaint and works on solving it. Status of a submitted grievance can be checked anytime from the "View Status" link on the Champions Portal homepage by entering the grievance number.
Who can Register Grievance at Champions Portal
Champions Portal grievance registration is open to individual entrepreneurs, MSME units and organisations connected to the MSME sector. Following user types can register their grievance at the Champions Portal:
- MSME unit with UAM or Udyam Registration - businesses that already hold an Udyam Registration or older UAM certificate.
- MSME unit without UAM or Udyam Registration - businesses that have not registered yet but still face an issue related to MSME services.
- Individuals or Others - people such as would-be entrepreneurs, employees or general citizens with a complaint linked to MSME schemes.
- Associations - trade bodies and business associations raising a grievance on behalf of their members.
Features Available at CHAMPIONS 2.0 Portal
Champions Portal is a one stop shop solution run by the MSME ministry. Voice-enabled grievance registration was added to the portal so people can file a complaint by speaking, and the system now uses Artificial Intelligence and Machine Learning to translate portal content into 11 regional languages including Hindi, Gujarati, Bengali and Kannada.
CHAMPIONS 2.0 stays linked with schemes such as PM Vishwakarma Yojana, RAMP and the Online Dispute Resolution (ODR) system for delayed payment cases, so grievances tied to these schemes can be filed from the same form. Delayed payment complaints are also routed through a separate ODR portal at odr.msme.gov.in.
Control rooms work on a Hub and Spoke model, with the hub at the Secretary MSME's office in New Delhi and spokes placed in 69 state level offices and institutions of the ministry, up from 66 control rooms earlier. The physical and technology setup was built in-house with support from NIC.
Objectives behind Champions Grievance Management Portal
Champions Grievance Management Portal was set up with three basic objectives in mind.
1. To help MSMEs with problems related to finance, raw materials, labour and permissions.
2. To help MSMEs capture new opportunities, such as manufacturing medical accessories and products like PPEs and masks.
3. To identify strong MSMEs that can grow into national and international champions.
| Detail | Information |
|---|---|
| Portal Name | Champions Portal (CHAMPIONS 2.0) |
| Launched By | Ministry of Micro, Small and Medium Enterprises, Government of India |
| Beneficiaries | MSME units, individuals, employees and associations |
| Purpose | Grievance redressal, handholding and information for MSMEs |
| Control Rooms | 69 state level control rooms |
| Languages | 11 regional languages with AI-based voice support |
| Application Mode | Online |
| Official Website | champions.gov.in |
FAQ's
How to register a grievance on Champions Portal?
Visit champions.gov.in, open "Your Grievances", select user type, fill contact details, validate with OTP, choose the grievance category, add a description and supporting document, then submit the form.
How can grievance status be checked after registration?
Grievance status can be checked on the "View Status" page of Champions Portal by entering the grievance number that was generated at the time of submission.
Is there a fee for filing a complaint on Champions Portal?
No. Filing a grievance on Champions Portal does not need any payment. The service is provided by Ministry of MSME at no cost.
Where should delayed payment complaints be filed?
Delayed payment cases are handled through the Online Dispute Resolution system at odr.msme.gov.in, which is linked from the Champions Portal homepage under "Your Delayed Payment".
What documents can be attached with a grievance?
Supporting documents can be attached in PDF, JPEG or JPG format, up to a size of 1.5 MB, with a file name that has no spaces or special characters.
I am 83 years old very senior citizen.
By don't of my 40 years of banking experience,20years of business running, 8 years of MSME UNIT, Legally 4 years expertise in civil & criminal, latest organic products 4 years. I can be a CONSULTANT with name,by assisting the Secy Mr A K Sharma, to save many MSME unit by becoming sick, get NPA reduction with banks.Lastly executed Roof Top Cafe a brain child project of Nitin Gadkari ji
Mind Blowing Mr Arvind Kumar Sharma, Secy.
So far everything was theoritical.
Sir by launching CHAMPION it will be a milestone for making India on the top of the world. I am a very senior citizen 83 years old, Promoter of a MSME UNIT , which has been slaughtered by a fradulent Builder, is still fighting by delivering most prestigious brainchild project of Hon Nitin Gadkari.
Already lodged grievanvces complaint on CHAMPIONS.
APPRECIATE IF YOU SHARE YOUR WORDSAPP NO.
Thanks Mr. Satish for your words...
Sir, we are helping of our small business Eligible loan amount Thank-you by BM construction Balasubramanian k
bissness loan apply
Sir we sterted developing 100% import sabsitute product for core steel industry in 2015 after hearing the speech and vision of our honorable prime minister Sh Modi ji being imported worth approx rs 500 cr per year in India an essential for producing steel anywhere in globe we have developed this product with our own resource and hard work since 2015 has huge export potential also as well as saves huge out go of scared foreign exchange as only 6 or 7 countries has developed this product so far and we are the first and only in India developed this product (copper mould tube) used in continuous casting of steel request guidance and support for commercial operations
Regards
To
The Respected
Minister
Sub: An Appeal for reducing GST percentage in Cake industry.
Respected Madam
We run a Flour Confectionery unit at West Bengal Kolkata to make Cake & Snacks.
We work under the Brand THE SUGARR AND SPICE a Pvt Ltd Company in the name “Creative Bakers and Confectioners Pvt Ltd". We have 143 Exclusive outlets and 250 Distributors all over West Bengal. We have more than 500 direct employees today with us to run the organisation. We train our staff to achieve the skill. We innovate attractive new food products for our customers.
In Flour Confectionery GST for Cake is 18 % & Snacks is 12 %
Where as in Milk Confectionery GST is only 5%.
In the market Milk Confectionery (Sweets & Snacks) have competition with Flour Confectionery( Cakes & snacks)
For sweet product GST is 5% only, where as for Bakery and Confectionery product GST is 18% and 12%(abnormally high).
Main ingredients required in Milk Confectionery (Sweet & snacks) are Gram Flour, Fat Sugar & milk.
Where as Main ingredients required for Flour Confectionery (Cake & Snacks) is Flour, Fat, sugar & egg, which is almost same with Milk Confectionery (sweet & Snacks).
Milk Confectionery (Sweet & Snacks ) are paying much lower GST ,only 5%
where as Flour Confectionery (Cake & Snacks ) are paying much higher GST 18% 12%.
Because of the difference in Tax percentage between the two industries it has been very difficult To face the competition . My request is to focus on this point. For this unhealthy competition Flour Confectionery is in great trouble.
Apparently these two products are same & are catering the same market.
Both are being sold out & served either in paper plates or in packed boxes.
Both are consumed as food in between meals..
Both are being displayed in shelves in the shops for sales.
In terms of market share both the industry have almost same contribution.
Bakery and confectionery set up needs much more investment in terms of machinery & equipment in comparison with Sweet manufacturing unit.
Ours are handmade products. We need skilled & highly paid man power to decorate the Cakes.
At restaurant snacks or sweets are served with 5% tax.
But a way side Confectionery shop has to pay 12% or 18% tax for selling the same items.
Because of the Corona Pandemic situation the market is shattered & thousands of families depending on Flour Confectionery all over INDIA are in great danger. May be some Companies will be closed down resulting in increased poverty & hunger.
It is my humble request to your good Office to reduce the GST of Flour Confectionery & snacks (Cakes & Snacks) to 5% like Milk Confectionery (sweets & snacks) & save the life of thousands of families depending on Flour Confectionery all over INDIA.
Thanking you very much for giving me the chance to place my request.
Mrs Supriya Roy
Managing Director
For
Creative Bakers & Confectioners Pvt Ltd
THE SUGARR & SPICE
Goo suggestion, Why don't you share it with MSME department
according to them the complaint has to be made to GST Council.So I lodged a complaint to GST cOUNCIL,BUT THERE WAS NO REPLY.
according to them the complaint has to be made to GST Council.So I lodged a complaint to GST Council, but there was no reply.
This government of India very good and intelligent and support agriculture and poor people
how can i get msme distress loan under the sheme atmanirbhar yoyajana launched by govt. of india.
if CIBIL is bad how can i get the loan.