AI SummaryDelhi government is setting up Delhi Mitra App as a single complaint portal for public services in the city. Once it goes live, citizens will be able to file grievances against Delhi government departments, Delhi Police, DDA, MCD, NDMC and Delhi Cantonment Board from one place. Complaint help will be available through the app, web portal, WhatsApp and a call centre.
Administrative Reforms Department (ARD) of Government of NCT of Delhi is the main department running this project. Delhi Mitra works under the Jan Shikayat Samadhan system, which fixes a time limit for every complaint and names the officer responsible for it. As of August 2026, the app is in the rollout stage and the draft standard operating procedure for the system is already published on the official ARD website.
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What is Delhi Mitra App?
Delhi Mitra App is planned as a digital bridge between people and Delhi government. Instead of moving between offices or sending complaints to different departments, a person can raise one complaint on a single platform and follow its progress. Along with complaints, citizens can also send suggestions for improving public services in Delhi.
Under the proposed system, every complaint moves through a three level chain: Jan Shikayat Samadhan Adhikari (JSSA) at the first level, Appellate Authority (AA) at the second level and Final Appellate Authority (FAA) at the third level. JSSA has to close the complaint within 21 days, while both upper levels get 10 days each. If the citizen is not satisfied with a reply, the case moves up automatically.
Every grievance gets a unique Grievance ID after submission. The citizen receives SMS or Email updates at each stage, and a dedicated call centre will also collect feedback on closed complaints. Public hearings will be held every Wednesday from 10 am to 12 pm, and citizens can attend without an appointment.
How to File a Complaint in Delhi Mitra
STEP 1 - Open the Delhi Mitra web portal or mobile app once they are live, and enter your mobile number. Till then, grievances against Delhi government can be filed on the CM Jansunwai portal.
STEP 2 - Complete the OTP verification and fill in your name, address, department and complaint details. Attach supporting documents if you have any.
STEP 3 - Submit the complaint. The system generates a unique Grievance ID which you can use to track complaint status later.
STEP 4 - Those who cannot use the online process can raise complaints through the dedicated call centre on short code 1902. Offline complaints received at CM office, Ministers' offices and Chief Secretary office are also entered into the same system.
Features of Delhi Mitra
Delhi Mitra brings many complaint modes and a fixed time table for replies into one place. Main features are:
- Single platform: One place for complaints against Delhi government departments, Delhi Police, DDA, MCD, NDMC and Delhi Cantonment Board.
- Multiple modes: Complaints can be raised through web portal, mobile app, WhatsApp and call centre.
- Three level review: JSSA, AA and FAA chain with automatic escalation when the citizen is not satisfied.
- Complaint tracking: Unique Grievance ID with SMS and WhatsApp updates at every stage.
- Public hearings: Every Wednesday from 10 am to 12 pm, no prior appointment needed.
Delhi Mitra App Highlights
| Feature | Details |
|---|---|
| App Name | Delhi Mitra |
| Launched By | Delhi Government |
| Announced By | CM Rekha Gupta |
| Nodal Department | Administrative Reforms Department |
| Purpose | File and resolve public complaints |
| Platforms Linked | Delhi Govt, Police, DDA, MCD, NDMC, Delhi Cantt |
| Complaint Mode | App, web portal, WhatsApp, call centre |
| Updates | SMS / WhatsApp at each stage |
| First Level Officer | JSSA with 21 days for reply |
| Public Hearings | Every Wednesday, 10 AM - 12 PM |
| Official Website | ard.delhi.gov.in |
Download Delhi Mitra App
Delhi Mitra app is not available on app stores yet. A current search for "Delhi Mitra" on Google Play does not show any official app with this name. The government is expected to release the official app on Google Play and App Store once the rollout is complete. Till that time, complaints can be filed on the CM Jansunwai portal and through the call centre. The official draft rules for the app are available in the Delhi Mitra standard operating procedure PDF.
FAQ's
What is Delhi Mitra Mobile App?
It is a complaint portal being set up by Delhi government where citizens can file grievances for different departments from one place.
How can I file a complaint?
You can file complaints through the Delhi Mitra web portal or mobile app once they are live. Right now, Delhi government complaints can be raised on the CM Jansunwai portal and through the call centre.
Will I get updates after filing a complaint?
Yes, you will receive updates on each stage of your complaint through SMS or WhatsApp.
When will public hearings be held?
Public complaint hearings are planned every Wednesday from 10 am to 12 pm by officers of the respective departments.