AI SummaryOdisha government's Ama Shasana (Our Governance) scheme is accepting citizen feedback on state government services through WhatsApp, a toll-free helpline, an official website chatbot, and direct calls from ministers and officials. Chief Minister Mohan Charan Majhi launched the scheme in August 2025 to make governance more people friendly and clear.
Ama Shasana also helps citizens connect directly with the government. Feedback shared under the scheme improves the quality of public services and makes the system more responsive and responsible. Officials use a mobile app and random phone calls to collect feedback from different parts of the state.
Ama Shasana WhatsApp Number and Helpline to Submit Feedback
Odisha residents can submit their feedback through multiple channels, including the WhatsApp chatbot and the toll-free helpline.
WhatsApp Chatbot Number: Citizens can share their feedback through WhatsApp by messaging +91-7400221903. The QR code below also opens the WhatsApp chatbot directly.
Toll-Free Helpline: Call 14471 (Monday to Friday, 9 AM to 7 PM) and directly share your views.
People can also submit their feedback under Ama Shasana on Facebook, Instagram, and X (Twitter) with the hashtag #FeedbackOdisha.
How to Submit Feedback Online
State government launched a dedicated website for the scheme, and a 24x7 chatbot is available where people can type and submit their feedback.
Visit the official website at amashasana.odisha.gov.in and click on the Ama Shasana option as shown in the image below.
This will open the chatbot. Click on the "Give Feedback" button, the chatbot will ask for your phone number and some other details. Fill all the details correctly and then type your feedback.
The phone number you enter must be registered under at least one of the schemes mentioned below, otherwise you will not be able to submit your feedback. You will see a message like "The mobile number you entered is not registered under any scheme. Please check the number and try again".
Direct Feedback Calls: Ministers and senior officials will also personally call citizens to collect real feedback.
List of Schemes Covered Under Ama Shasana
Here is the department-wise list of major schemes and services for which citizens can submit their feedback. Feedback collection started with 13 services from 8 departments, and the government plans to expand Ama Shasana to cover 150+ services across 20+ departments in phases.
| Department Name | Service Name |
|---|---|
| Agriculture | CM KISAN Yojana Special Programme for promotion of Millets - Shree Anna Abhiyan |
| Food Supply and Consumer Welfare Department | Paddy Procurement |
| Health and Family Welfare Department | PMJAY - Vaya Vandana IPD OPD |
| Home | FIR Petition Citizen Service Issuance of Fire incident certificate Issuance of FSR and FSC |
| Panchayati Raj & Drinking Water Department | Antyodaya Gruha Yojana |
| Social Security & Empowerment of Persons with Disabilities Department | Madhu Babu Pension Yojana (MBPY) |
| ST & SC Development, Minorities & Backward Classes Welfare Department | Shahid Madho Singh Haath Kharcha Yojana |
| Women and Child Development Department, Odisha - Govt. of Odisha | Subhadra Yojana |
Key Highlights of Ama Shasana
| Point | Details |
|---|---|
| Scheme Name | Ama Shasana (Our Governance) |
| Launched By | CM Mohan Charan Majhi |
| Helpline Number | 14471 (Toll-Free) |
| WhatsApp Number | +91-7400221903 |
| Other Channels | Social Media, Chatbot, Direct Calls |
| Departments Covered | 8 in the first phase, 20+ planned |
| Services Covered | 13 in the first phase, 150+ planned |
| Main Purpose | To make governance citizen friendly, clear and responsible |
FAQ's
What is Ama Shasana?
Ama Shasana is a feedback scheme by the Government of Odisha where citizens can share their real experience with public services. This helps the government in making governance more clear and service delivery more effective.
What is the purpose of Ama Shasana?
The main purpose is to improve service quality, increase clarity and responsibility in offices, and make government services truly people friendly.
How does Ama Shasana work?
When you use a government service, your details get registered. Later, you may receive a random call from the Ama Shasana team asking for your experience. You can also give feedback via WhatsApp, toll-free number, website chatbot, social media, or direct calls.
How can I give feedback through Ama Shasana?
You can give feedback by calling 14471, sending a WhatsApp message to +91-7400221903, using the chatbot on the official website, posting on social media, or directly talking to officials when they call you.
Will my feedback remain anonymous?
Yes. Your personal details will be kept safe and used only for improving services.
Can I provide feedback on behalf of my family members?
Yes, if someone in your family availed a government service but cannot share feedback themselves, you can do it on their behalf.
What kind of questions will I be asked in a feedback call?
You may be asked if you were satisfied with the service, if staff behaved properly, whether you faced any difficulty, and if you have suggestions for improvement.
What happens after I give my feedback?
Your feedback will be recorded in a government database, analyzed by departments, and used to make required improvements in service delivery.
Is there any cost to give feedback?
No. Sharing feedback through Ama Shasana is free, whether through WhatsApp, calls, or chatbot.
What if I miss a feedback call?
You can simply call back on the toll-free number 14471 anytime and provide your feedback.