Delhi govt. is going to restart home delivery of services under Doorstep Delivery Scheme (Sarkar Aapke Dwar) amid COVID-19 outbreak. This scheme will now enable citizens to get 100 public services of 14 departments at their doorstep. Now people can simply make a call at 1076 number, register their details and a facilitator will come at their doorstep with the necessary papers and get their work done. Check the complete Phase 1, 2 & 3 Delhi govt. doorstep delivery services list.
The person who comes for the service delivery would charge fees of Rs. 50 only and would perform all the formalities in his tablet at doorstep of people. All the citizens now does not have to make visits at the govt. offices. People can now make appointment at their home at any time specified by them.
Accordingly, Doorstep Delivery Scheme will eliminate the need of middlemen to avail the benefits of welfare services. In 2017, around 25 lakh persons have sent applications for these services. This scheme was in suspension for the past 5 months due to Coronavirus which has now been started.
Latest Update on Delhi Govt. Doorstep Delivery Scheme
Delhi government will launch revamped version of its flagship doorstep delivery of services scheme after bringing in two private agencies for field work, and raising the number of services from 100 to 300, a government statement said on 9 February 2022. Delhi government is all set to unveil an all-new model of Doorstep Delivery of Public Services; new agencies on-boarded for field services. Manpower agencies CSC e-Governance and Core Doc2 will replace previous agency VFS Global. The two private agencies will cater to 70 per cent and 30 per cent of the demand, respectively. There will now be 150 Mobile Sahayak, supervisors and coordinators to ensure smooth doorstep delivery of services applied for.
With two new vendors on board, the government not just intends to scale up and increase efficiency of service, but also address even microscopic operational challenges. Delhi govt. will soon triple the services covered under the scheme so that no Delhiite will have to spare time, money and effort in availing any government service. In 2018, through the doorstep delivery scheme, the Arvind Kejriwal government brought governance to the doorsteps of the people, and since 2021, it has started faceless services department-wise, bringing the government to homes and fingertips of people.
The Doorstep Delivery Scheme has a robust infrastructure with 80 dedicated call centre representatives. These representatives have attended more than 25 lakh calls as on date, serving more than 5 lakh service requests. Delhi government is also developing a new and improved software application for the doorstep delivery of public services scheme. The scheme was launched in September 2018 that currently offers delivery of 100 services at the doorstep of the citizens.
The government has claimed that no citizen of Delhi would have to stand in queues for the services listed under the scheme. Under the scheme, people may call on helpline number 1076 to book a service and a Mobile Sahayak visits them to collect necessary documents, saving them the hassle of traveling to government offices. The scheme was launched initially with 40 services across eight departments which has now expanded to 100 services across 14 departments. The highly sought-after services so far belong to the departments of Revenue, transport, social welfare with service requests for caste, income, domicile certificates, driving license, transfer of vehicle ownership, among others.
List of Doorstep Services by Delhi Govt [All 100]
People can just place a Call at 1076 Number to avail any public service under Doorstep Delivery Scheme. Here is the complete list of 100 services (40 in Phase 1, 30 in Phase 2 & 30 in Phase 3) under Delhi Doorstep Delivery Scheme:-
|Government services (13)|
|OBC certificate / SC certificate / ST certificate||Domicile / Residence certificate|
|Income certificate||Delayed Birth Order|
|Delayed Death Order||Lal Dora certificate|
|Report on Land status||Permanent Identity Card for disabled people|
|Issuance of ROR||Solvency certificate|
|Surviving member certificate||Marriage registration Certificate|
|Enrollment as civil defense volunteer|
|Transport Department Services (11)|
|Duplicate RC||Change of address in RC|
|Transfer of ownership of vehicle||Hypothecation addition|
|Hypothecation termination||Issuance of No Objection Certificate (NOC)|
|Learner licence||Permanent driving licence (DL)|
|Renewal of driving licence||Duplicate driving licence (Temporary Copy)|
|Change of address in driving licence|
|Services in Social Welfare Department (4)|
|Delhi family welfare||Delhi family benefit scheme|
|Handicapped pension scheme||Old age pension scheme|
|Ration department (2)|
|Issuance of priority household cards||Updation of member details in different cards|
|Delhi jal board services (5)|
|New water connection||New sewer connection|
|Mutation||Reopening after rebuilding of house etc|
|Disconnection of water supply|
|Services in labour department (2)|
|Registration of construction workers – building construction worker act||Renewal of registration – building construction worker act|
|Women and child department (2)|
|Widow pension scheme||Financial assistance to poor widow for daughter’s marriage|
|Law and Justice department (1)|
|Marriage licence for marriages of Indian Christians|
|Labour Department (7)|
|Grant of License for Contractor under Sections 12 of Contract Labour (Regulation & Abolition Act, 1970)||Grant of Licence for working of Passenger Lift|
|Grant of Registration of Establishment employing building workers of BOCW (RE&CS) Act, 1996||Grant of Registration Certificate of Principal Employer under Section 7 of Contract Labour (Regulation & Abolition Act, 1970)|
|Periodical Inspection of Lift||Grant of Electrical Contractor License|
|Issuance of Certificate of Competency Class 1 (Electrical Supervisor)|
|Booking of Tour Package|
|SC / ST Welfare Department (5)|
|Post Matric Scheme for SC Students||Pre Matric Scheme for SC Students|
|Post Matric Scholarship for OBC Student of College / Professional Institution||Post Matric Scholarship for OBC Student (PMS-OBC)|
|Pre Matric Scholarship for OBC Student (PMS-OBC)|
|Higher Education (2)|
|Higher Education and Skill Development Guarantee Scheme of Delhi Higher Education Aid Trust||Merit-cum-Means Income Linked Financial Assistance Scheme of Delhi Education Aid Trust|
|Food & Supplies Department (7)|
|Addition of Members in Ration Card||Change in Head of Family|
|Change in Residential Address||Deletion of Members in the Ration Card|
|Issuance of Duplicate Ration Card||Transfer of Ration Card within Delhi|
|Updation of mobile number of beneficiary|
|Transport Department (2)|
|Addition of new class of vehicle to a Driving License||Motor Vehicle Tax|
|Tourism Department (1)|
|Registration of Bed and Breakfast establishments|
|Delhi Transport Corporation (2)|
|Issuance of general all route Bus Pass for AC & Non AC Buses||Issuance of Delhi-NCR bus passes|
|Drugs Control (3)|
|Grant of License to Chemist||Grant of License for sale of Homoeopathic drug|
|Grant of Licence for sale of schedule X drug|
|Delhi Transport Corporation (DTC)|
|Women and Child Department|
|Delhi Pharmacy Council|
Under this Doorstep Delivery Scheme, assistants will come at doorstep of citizens who are willing to avail various government services.
There are 3 ways to get your govt. work done in Delhi which are through online, offline (at govt. windows in offices) and doorstep delivery. The success rate (per 100 applications) at govt. offices window / offline is 57%, online is 45% while at doorstep delivery is 91%. The most demand of doorstep delivery services is for OBC certificate (21%), SC certificate (19%), Income certificate (17%), Learner’s Licence (8%), Domicile Certificate (5%), Registration of Marriage (2.5%).
Call 1076 – How to Apply for Doorstep Delivery Services of Delhi Government
All the candidates can apply for doorstep delivery of services by Delhi government as shown in the figure below:-
After making a call to 1076 helpline number, the call centre will take down the relevant details and inform you about the documents required as well as the applicable payment. After the confirmation of appointment, govt. will send a facilitator (mobile sahayak) to the pre-decided location either at home or at office who will reach the caller’s residence at a pre determined time. Facilitator would carry a tablet with himself and would just charge a nominal fees of Rs. 50 for providing doorstep delivery of services.
Delhi Doorstep Delivery Scheme launched by CM Arvind Kejriwal is a revolution in governance. After successful implementation of home delivery of 70 public services in Delhi, now 30 more public services are available for home delivery.