Rail Madad App 2026 - Register Train and Station Complaints Online with Indian Railways

Indian Railways runs "Rail Madad" as its main system for passengers to register complaints online for train and station problems in 2026. RPGRAMS (Railway Passenger Grievance Redressal and Management System) built this app so that passenger complaints reach the right railway officials without delay.

More than 10,000 complaints get filed through Rail Madad every day, and helpline number 139 still handles over half of them. In July 2025, Indian Railways also launched a new super app called RailOne, which brings Rail Madad together with IRCTC Rail Connect, UTS on Mobile, NTES and Food on Track under one roof. The standalone Rail Madad app and web portal keep working as before for anyone who prefers them.

Rail Madad App - Register Complaint Online for Train and Station

Rail MADAD stands for "Mobile Application for Desired Assistance During Travel". Passengers can download this app, which is close to 14 MB in size, from the Google Play Store or the Apple App Store. On registering through the app, passengers get an instant complaint ID by SMS, followed by another SMS once railway staff take action.

RPGRAMS brings together complaints received from many offline and online sources onto one platform. Railway officials study this data, prepare reports and check how field units, trains and stations are performing on things like cleanliness, catering and passenger amenities.

Download and Install Rail Madad App - Passenger Registration

Rail MADAD needs only a few details from a passenger to register a complaint. It gives a unique complaint ID right away and sends the complaint online to the concerned officials for quick action. This Digital India project also sends SMS updates on the action taken. Here is the process to register a complaint for train or station:-

• Download the Rail Madad App (around 14 MB) from the Google Play Store or Apple App Store.
• Direct Link - Passengers can download the Rail Madad App directly through this link - https://play.google.com/store/apps/details?id=cris.railmadad&hl=en_IN&gl=US
• After downloading, install the app on the phone to file complaints online. But before that, passengers need to register on the app, as shown in the image below:-

• Enter name and mobile number, then tap "Get OTP". Verify the OTP and tap "Register" to finish passenger registration on the app. A new page of the grievance redressal app then opens, as shown below:-

On this page, passengers can register a complaint for a train or a station, check the helpline number, see a summary of complaint resolution for the last 3 months across Indian Railways, view complaint resolution summary by train or station, check major complaint types, see zone-wise analysis, and look at the top 5 Shatabdi and Rajdhani trains with the fewest and most complaints.

Detail	Information
Service Name	Rail Madad (Mobile Application for Desired Assistance During Travel)
Run By	Centre for Railway Information Systems (CRIS), Indian Railways
Who Can Use It	All train and station passengers
Purpose	Register complaints and suggestions for trains and stations online
New 2025-26 Update	Merged into RailOne super app, multilingual Bhashini support added
Helpline Number	139
Official Website	railmadad.indianrailways.gov.in

Register Complaint Online for Train Issues

Passengers can register a complaint about train issues online through the Rail Madad app. For this, tap the "Register My Complaint For Train" tab. The complaint registration form for train-related issues opens up, as shown below:-

Register Complaint Online for Station Grievances

Passengers can also register a complaint about station-related issues online. For this, tap "Register My Complaint For Station". The complaint registration form for station issues opens up, as shown below:-

Rail Madad Portal at railmadad.indianrailways.gov.in

Passengers can also reach Rail Madad through the web portal at https://railmadad.indianrailways.gov.in/. The homepage of the Rail Madad website looks like this:-

Rail Madad Now Part of RailOne Super App

Railway Minister Ashwini Vaishnaw launched RailOne on July 1, 2025, built by CRIS. This single app now covers reserved and unreserved ticket booking, platform ticket booking, PNR status, live train running status, food ordering and Rail Madad complaints, all in one place. Existing IRCTC Rail Connect and UTS on Mobile users can log in with their old credentials. A Guest Login option using mobile OTP is there too, for people who only want enquiry access, and the app supports mPIN and biometric login as well.

Passengers do not have to switch to RailOne to file a complaint. Both options work. Those who already have the Rail Madad app installed can keep using it exactly as before.

Multilingual Support and Other New Features

Digital India Bhashini Division and CRIS signed an agreement in June 2025 to bring Bhashini's AI language tools, such as speech recognition, text translation, text-to-speech and OCR, into Rail Madad and the National Train Enquiry System. Once rolled out fully, this will let passengers file complaints and get help in 22 Indian languages through chatbots and voice support. Rail Madad has also added a freight parcel enquiry option and a "Rail Anubhav" feature for passenger feedback, along with a secure PIN-based login.

Helpline Number of Indian Railways

Rail MADAD shows various helpline numbers on the app and gives a direct calling option for quick help. Phone numbers and railway helpline numbers for passengers during travel are given below:-

Phone Number	Department
138	Medical Helpline
139	PNR / Rail Madad Helpline
182	RPF Helpline
1098	Child Helpline
1072	Train Accident Helpline
1091	Women's Helpline
155210	Vigilance Helpline
58888	Clean My Coach
1800111321	Catering Complaint

Data from these complaints helps generate trends on cleanliness, amenities and other parameters for a chosen train or station. Reports and dashboards are available at the Division, Zonal and Railway Board level based on staff hierarchy.

FAQ's

Is the Rail Madad app still working in 2026?

Yes. Rail Madad app and its web portal are both active. Passengers can also file the same complaint through the new RailOne app if they prefer a single app for booking and complaints.

Do passengers need to install RailOne to use Rail Madad?

No. RailOne is an added option that brings Rail Madad, IRCTC Rail Connect, UTS on Mobile, NTES and Food on Track together. Passengers can keep using the standalone Rail Madad app if that works better for them.

Which helpline number should passengers call for a railway complaint?

Dial 139, the Rail Madad and PNR helpline, for most complaints during travel. Other helpline numbers, such as 182 for RPF and 138 for medical help, are listed in the table above for specific situations.

Also Read - Rail SAARTHI Mobile App Download - Ticket Booking & Train Running Status - View Details