Indian Railways Clean My Coach Service has finally launched and is available in 2167 trains running across the country. Passengers may request for following COACH-MITRA services just by entering PNR number and mobile number in this website or Passengers can send their requests as SMS to 58888 or 9200003232 by typing CLEAN< Space ><10-digit PNR number>< Space >SERVICE TYPE CODE. In this article, we will tell you about the complete details of the COACH Mitra Services which are also available at cleanmycoach.com
CleanMyCoach Application will forward the request to mobile phone of the onboard staff or the concerned control office of the particular train directly. The Railway Administration will also simultaneously receive an intimation of such requests for follow up.
What is Clean My Coach
Clean My Coach is another step in line with the Indian Railways Cleanliness Drive “Swachh Rail Swachh Bharat”. It is a Pan India scheme available in 2167 trains. Under the scheme, if the train passengers finds any cleaning requirements in their coach, they can request the staff through the website or sending an SMS.
How to Send Request for Clean My Coach Service
There are three ways passengers can avail clean my coach services.
1. Android App: The passengers can download the official app from Indian railways named “Cleanmycoach Indian Railways” from the Google Play store and then request the service by entering their PNR number. The android app can be download from the below URL
2. Website: The official websiteis also live for the passengers to visit and send request.
3. Through SMS: The passengers requiring cleanliness services in their coach can send an SMS to 58888 or 9200003232 by typing CLEAN< Space ><10-digit PNR number>< Space >SERVICE TYPE CODE. (Service Type available: C for Cleaning, W for Watering of Coaches, P for Disinfection /Pest Control, B for Linen/Bedroll, E for Train Lighting/AC , R for Petty Repairs)
The format of the SMS is as below.
How Clean My Coach Works
When a passengers sends a request through any of the modes, the request is immediately acknowledged via SMS on mobile phone along with a code. A message is also sent by the server to the mobile number of On Board House Keeping (OBHS) staff traveling on the same train along with the details of the passengers such as coach number, berth number. OBHS staff contacts the passengers, carries out the cleaning work as per demand.
If the passenger is satisfied, he discloses the code received during acknowledgement and OBHS staff in turn sends the same code through SMS and the complaint is then treated as closed. If the passenger is not satisfied, he/she doesn’t disclose the code and the complaint is treated as not closed.
CoachMitra provides facility to the onboard passengers to raise service requests by just entering PNR number and mobile number. The CoachMitra services include Toilet cleaning, Coach Cleaning, Watering, Linen/Bedrolls, Disinfectants, Electrical and Pretty Repairs. Coachmitra will forward the request to mobile phone of the onboard staff or the concerned control office of the particular train directly. The Railway Administration will also simultaneously receive an intimation of such requests for follow up.
TOTAL REQUEST COUNT AS ON TODAY Total request served: 233986
IMG CREDIT: Cleanmycoach.com