Find Your Lost / Stolen Mobile Phone – Make Complaint Registration at Official Website

Now find your lost mobile phone through Indian govt. new Central Equipment Identity Register (CEIR) Scheme web portal, file FIR, inform DoT at helpline number 14422 to blacklist IMEI number of handset
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Central government of India has launched a new Central Equipment Identity Register (CEIR) Portal at to report theft of phones. In case of stolen / lost mobile phone, you will have to make complaint registration at CEIR official website, file an FIR and inform DoT via helpline number 14422. Thus, the central govt. will now help to find your lost or stolen mobile phone through IMEI verification.

Department of Telecommunications has been working on Central Equipment Identity Register (CEIR) since 2017. This is a database of IMEIs (International Mobile Equipment Identity). It is a 15-digit unique number which identifies mobile devices as India has over a billion wireless subscribers.

Telecom minister Mr. Ravi Shankar Prasad has launched the web portal to report theft of phones. A pilot project for this CEIR Scheme has begun in the state.

How CEIR Scheme Portal Helps to Find Your Stolen / Lost Mobile Phone

How will this CEIR Scheme portal works in case a mobile phone is stolen or lost:-

  • Firstly the person whose mobile phone is list will have to file an FIR in the nearest Police Station.
  • Then the person will have to inform DoT via a helpline number 14422.
  • After police complaint, DoT will blacklist the IMEI number. This would result in handset being blocked to access any mobile network in future.

Block Your Device – Make Complaint Registration Online @

The user can block the device in case of stolen / lost mobile phone by any one of the following means:-

Through Form Submitted on this Website

Through a form submitted on this website, the procedure to do it is as follows: –

  • File a report with the police, and keep a copy of the report.
  • Get a duplicate SIM Card for the lost number from your telecom service provider (eg, Airtel, Jio, Voda/Idea, BSNL, MTNL etc.).
  • Get your documents ready – a copy of police report and an Identity Proof must be provided. You can also provide the mobile purchase invoice.
  • Fill out the request registration form for blocking the IMEI of lost/stolen phone and attach the required documents. Click Here to go to CEIR Complaint Online Registration Form.
CEIR Registration Blocking Mobile Phone
CEIR Registration Blocking Mobile Phone
  • After submitting the form, you will be given a Request ID. The same can be used for checking the status of your request and for unblocking the IMEI in future.

Through TSP’s Specified Customer Outlets

Through State Police

After completing the above mentioned process, the device would be effectively made redundant in case of stolen / lost mobile phone. With this same IMEI number, cellular operator would also be able to block phone from accessing network. The CEIR will also have access to GSMA global IMEI database which would allow comparison of IMEI numbers to identify counterfeit handsets.

GSMA is a global body which represents cellular operators, gear makers, software and internet companies etc. in the telecom ecosystem. This would ensure international cooperation in matters of handset theft.

Central Equipment Identity Register (CEIR)

A Central Equipment Identity Register is a database of the IMEI numbers of blacklisted handsets. In case a device ESN or IMEI number is listed on CEIR, then it will not work on member service provider networks. This means if a person’s mobile is stolen, then user can make a report to put their IMEI no. entered into CEIR. This will make device unusable in any network in case of stolen / lost mobile phone.

CEIR is popularly known as IMEI DB (database) system in which network operators share their individual blacklists with one another. This is done in order to ensure that service is denied for particular devices which appears on blacklist.

Frequently Asked Questions (FAQ’s)

What is CEIR

With the aim to curtail the counterfeit mobile phone market and discourage mobile phone theft, protect consumer interest and facilitate law enforcement authorities for lawful interception, DoT intends to implement Central Equipment Identity Registry (CEIR) that connects to the IMEI database of all the mobile Operators. CEIR acts as a central system for all network Operators to share black listed mobile devices so that devices blacklisted in one network will not work on other networks even if the Subscriber Identity Module (SIM) card in the device is changed.

What is the official website of CEIR

How to Unblock Mobile Phone at CEIR Portal

To unblock a stolen / lost mobile phone, the user has to report to local Police that it is found. After that user can unblock the device by any one of the following means:-
1) Through a form submitted on this website. The procedure to do it is as follows: –
a) Fill out the request registration form for unblocking the IMEI of found phone. Click here to go to the form.
b) After submitting the form, the IMEI will be unblocked.
2) Through TSP’s specified customer outlets.

For more details, visit the official website at

31 thoughts on “Find Your Lost / Stolen Mobile Phone – Make Complaint Registration at Official Website”

  1. My 2 nos of mobiles are stolen in last 6 months and I am very upset because of this and the replies from police. Police are not helping at all. I want to get my MI 7 pro mobile which costed me Rs.18,000/- along with MMC card. I hardly used this phone for a month. My no is 7028078121. Instead of blocking IMEI I am interested to get the mobile back. Please let me know how can I myself search for the same with IMEI no.

    • You cannot yourself track your mobile phone… will have to take the help of police or government agencies which is Department of Telecommunications (DoT). You can firstly block your SIM as well as your IMEI number which can be used for any other SIM. Police can still do their work of tracing the lost / stolen mobile phone. After your mobile phone is recovered, you can again place a request for unblocking IMEI at the same portal

  2. Please extend this fecility for karnataka. Because i have lost samsung mobile and police complaint has given 3 moths back no action has been taken


    SAMSUNG GALAXY A50s Smartphone 128/6GB RAM

    IMEI 351595118957343 351596118957341

    MODEL – SM-A507FN/DS

    COLOUR – Prism crush white

    STOLEN DATE – 21/09/2020

    STOLEN TIMING : 13:00 pm

    STOLEN PLACE : Sidak motors , green crescent opp. sec 14 near Bharat hospital Sonipat Haryana India

    OWNER NAME – Sourabh kumar

    ADDRESS – Kakroi road dahiya colony gali no.4 near royal garden sonipat haryana India

    CONTACT – 9991339228 9817936490

    EMAIL – [email protected]

  4. स्थिति – चोरी हो गया


    IMEI 351595118957343 351596118957341

    MODEL – SM-A507FN/DS

    रंग – सफेद

    चोरी होने की तारीख – 21/09/2020

    चोरी होने का समय – 13:00 Pm

    चोरी का स्थान – Sidak motors , green crescent opp. sec 14 near Bharat hospital Sonipat Haryana

    OWNER NAME – Sourabh kumar

    पता – ककरोई रोड दहिया कॉलोनी गली नंबर 4 रॉयल गार्डन के पास सोनीपत हरियाणा

    मोबाइल – 9991339228 9817936490

    EMAIL – [email protected]



    Redmi Note 9 Pro Max, 6/128GB

    IMEI NUMBER (1) 867799047325278, (2) 867799047325286

    MODEL – M2003J6B1I

    COLOUR – Blue

    STOLEN DATE – 20-04-2021

    STOLEN TIMING : 7:30am to 9:00am

    STOLEN PLACE : Buxar Golamber

    OWNER NAME – Ankur Kumar

    ADDRESS – kathkauli gate, Ahirauli Buxar, NH84 Road, Bihar Public school ke Near Pin Code 802116

    CONTACT – 7992472331, 9576003318

    EMAIL – [email protected]

  7. Hi Team CEIR, if we file file complaint via this portal then device will be block, just i have doubt if device will block then theft will be through it in dustbin, not come back to us for handover. then what is the use of this service and portal if we will doesn’t get back our valuables, if we will get location, sim card and mobile number details then only can we will catch the user / theft.

  8. our government and police are very much capable to track and catch theft instantly hi get the IMEI number and registration of FIR, even though public and society suffering why ? , bcz government doesn’t want to do this.

    multiple private agencies are doing this post such a huge amount of money.

    our government have all resources to track mobile via imei number even that public and society didnt get mobile back once its stolen.

  9. How the Police is able to track the phone if the phone’s IMEI no. is blocked and any other network Sim will not work on the phone after blocking it. Police is only able to track the phone if the thief puts a new sim in the phone through which his location goes to the Police, but if the Police would blocked the IMEI no. then no Sim will work in the phine. Hence Police will not be able to find the phone.

  10. but police said that they can’t trace the mobile only using IMEI. mobile device can trace only if that device connect with any network over india

  11. Unable to block my phone because its show some error like MOBILE NUMBER DOESNT BELONGS TO LUNCHED CIRCLE AREA so kindly help me…..
    MOBILE NUMBER : 9886136596
    Model name : Samsung galaxy J8
    IMEI NUMBER : 359054095785873

    • Sir mera mobile mil to gya police ko or police wale lota bhi diya but Request I’d bhul gya ,,ab kese unblock kre


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