AI SummaryAndhra Pradesh government launched Jagananna Chebudam (Jaganannaku Chebudam) on 9th May 2023 as an upgraded version of the earlier Spandana program. The scheme is a public grievance redressal system through which the state government machinery addresses individual and family related complaints. This article explains the complete details of the AP Jagananna Chebudam Yojana.
Jagananna Chebudam was launched by the then Chief Minister YS Jagan Mohan Reddy. The name of the program means "Let us reach out to Jagan Anna" and it was designed to bring the entire government machinery behind faster and better service delivery. The scheme is still in use for registering and tracking public grievances in the state.
About Jagananna Chebudam Scheme 2026
Jagananna Chebudam is a grievance redressal program that works one step ahead of the earlier Spandana system. The whole government machinery is behind the scheme to give quality service delivery. Addressing individual and household grievances is the top priority of the concerned officials, and every complaint raised through the redressal helpline must be taken up on priority and dealt with in a time bound manner.
Project Monitoring Units were set up at the Chief Minister's Office, secretaries, district, and mandal levels to assist the departments. Special Officers, who are senior IAS officers, visit the districts twice a month to monitor the work and carry out regular checks. If a closed complaint is opened again, it gets the highest priority so that officials can fix it quickly.
The former Chief Minister also allocated Rs. 3 crore to each District Collector to work on the redressal mechanism and instructed the Chief Secretary to delegate more powers to the Collectors to fix individual grievances. The scheme also covers school related work such as the monthly school digital day, distribution of Jagananna Vidya Kanuka kits, and steps to prevent drug abuse in colleges.
Helpline Number and How to Register a Complaint
Jagananna Chebudam works through a toll free helpline number 1902. A person can dial 1902 from any phone and get connected to a call center executive who listens to the problem or query. The complaint can also be sent as a message or voice note through WhatsApp or Telegram to the same number.
STEP 1 - Dial the toll free helpline number 1902 from your registered mobile number.
STEP 2 - Share your problem or query with the call center executive, or send a message or voice note through WhatsApp or Telegram.
STEP 3 - The executive registers the complaint and gives a reference number (Service Request ID).
STEP 4 - Track the status of the complaint through SMS or IVRS. Regular updates and feedback are sent to the person who raised the issue.
Complaints can also be registered online through the Public Grievance Redressal System (PGRS) portal of the Andhra Pradesh government. The portal is available at pgrs.ap.gov.in and it allows citizens to register and track their grievances online.
Current Status of the Scheme
Andhra Pradesh has a new Chief Minister since June 2024. N. Chandrababu Naidu now heads the state government, and the grievance redressal system continues under the Public Grievance Redressal System (PGRS). The new government has expanded the digital grievance redressal process and has also allowed citizens to register complaints through the Mana Mitra WhatsApp platform, including voice messages.
The official PGRS portal is pgrs.ap.gov.in and the grievance status can also be checked through the state government's digital platforms. The helpline and online complaint process remain the main ways for people to raise their problems with the government.
Highlights of Jagananna Chebudam Scheme
| Detail | Information |
|---|---|
| Scheme Name | Jagananna Chebudam |
| Launched By | Former Chief Minister YS Jagan Mohan Reddy |
| Launched On | 9th May 2023 |
| Beneficiaries | Citizens of Andhra Pradesh |
| Helpline Number | 1902 |
| Application Mode | Helpline, WhatsApp, Telegram, Online PGRS portal |
| Official Website | pgrs.ap.gov.in |
FAQ's
What is Jagananna Chebudam scheme?
Jagananna Chebudam is a public grievance redressal system launched by the Andhra Pradesh government in May 2023. It is an upgraded version of the earlier Spandana program and helps citizens register and resolve their complaints with the government.
What is the helpline number of Jagananna Chebudam?
The toll free helpline number of Jagananna Chebudam is 1902. Citizens can dial this number to register their complaints or queries.
How to check the status of a Jagananna Chebudam complaint?
The status of a complaint can be tracked through SMS or IVRS after registration. It can also be checked online through the PGRS portal of the Andhra Pradesh government.
Source / Reference Link: The Hindu - Jaganannaku Chebudam programme