Odisha government has started a new citizen feedback scheme Ama Shasana (Our Governance). Chief Minister Mohan Charan Majhi launched this scheme to make governance more people-centric and transparent. Under this new scheme, citizens can easily share their experiences about government services using WhatsApp, social media, a toll-free helpline, chatbot, or even direct calls from ministers and officials.
Ama Shasana is not just a feedback tool, it is a way to connect people directly with the government. By giving feedback, citizens will help in improving the quality of public services, making the system more responsive and accountable. Under the Ama Shasana scheme, officials will also use a mobile app and random phone calls to collect feedback from different parts of the state.
Ama Shasana WhatsApp Number & Helpline to Submit Feedback
Odisha state residents can submit their feedback using multiple methods including the WhatsApp number and toll free helpline.
WhatsApp Chatbot Number: Citizens can share their feedback through WhatsApp by messaging on +91-7400221903. You can also directly scan this QR code to open WhatsApp chatbot.
Toll-Free Helpline: You can also call 14471 (Monday to Friday, 9 AM to 7 PM) and directly share your views.
People can also submit their feedback under the Ama Shasana scheme on Facebook, Instagram, and X (Twitter) with the hashtag #FeedbackOdisha.
How to Submit Feedback Online
The state government has also launched a dedicated website for the scheme and a 24×7 chatbot is available where people can first type and submit feedback.
You can visit the official website at amashasana.odisha.gov.in and click on the Ama Shasana option as shown in the below image.
This will open the chatbot like below, click on “Give Feedback” button, this will then ask you your phone number and some other details, fill all the details correctly and then type your feedback.
The phone number you enter must be registered under at least one the schemes mentioned below, otherwise you will not be able to submit your feedback. You will see message like “The mobile number you entered is not registered under any scheme. Please check the number and try again“.
Direct Feedback Calls: Ministers and senior officials will also personally call citizens to collect real feedback.
List of Schemes Included for Ama Shasana Feedback
Here is the department wise list of major schemes & services for which citizens can submit their feedback. However, there are 150+ services across 20+ departments which are covered under this initiative.
| Department Name | Service Name |
|---|---|
| Agriculture | CM KISAN Yojana Special Programme for promotion of Millets – Shree Anna Abhiyan |
| Food Supply and Consumer Welfare Department | Paddy Procurement |
| Health and Family Welfare Department | PMJAY – Vaya Vandana IPD OPD |
| Home | FIR Petition Citizen Service Issuance of Fire incident certificate Issuance of FSR and FSC |
| Panchayati Raj & Drinking Water Department | Antyodaya Gruha Yojana |
| Social Security & Empowerment of Persons with Disabilities Department | Madhu Babu Pension Yojana (MBPY) |
| ST & SC Development, Minorities & Backward Classes Welfare Department | Shahid Madho Singh Haath Kharcha Yojana |
| Women and Child Development Department, Odisha – Govt. of Odisha | Subhadra Yojana |
Key Highlights of Ama Shasana
| Point | Details |
|---|---|
| Scheme Name | Ama Shasana (Our Governance) |
| Launched By | CM Mohan Charan Majhi |
| Helpline Number | 14471 (Toll-Free) |
| WhatsApp Number | +91-7808228103 |
| Other Channels | Social Media, Chatbot, Direct Calls |
| Departments Covered | 20+ |
| Services Covered | 150+ public services |
| Main Purpose | To make governance citizen-centric, transparent and responsive |
FAQ’s
What is Ama Shasana?
Ama Shasana is a feedback scheme by the Government of Odisha where citizens can share their real experience with public services. This helps the government in making governance more transparent and service delivery more effective.
What is the purpose of Ama Shasana?
The main purpose is to improve service quality, increase clarity and accountability in offices, and make government services truly people-friendly.
How does Ama Shasana work?
When you use a government service, your details get registered. Later, you may receive a random call from the Ama Shasana team asking for your experience. You can also give feedback via WhatsApp, toll-free number, website chatbot, social media, or direct calls.
How can I give feedback through Ama Shasana?
You can give feedback by calling 14471, sending a WhatsApp message to +91-7808228103, using the chatbot on the official website, posting on social media, or directly talking to officials when they call you.
Will my feedback remain anonymous?
Yes. Your personal details will be kept safe and used only for improving services.
Can I provide feedback on behalf of my family members?
Yes, if someone in your family availed a government service but cannot share feedback themselves, you can do it on their behalf.
What kind of questions will I be asked in a feedback call?
You may be asked if you were satisfied with the service, if staff behaved properly, whether you faced any difficulty, and if you have suggestions for improvement.
What happens after I give my feedback?
Your feedback will be recorded in a government database, analyzed by departments, and used to make required improvements in service delivery.
Is there any cost to give feedback?
No. Sharing feedback through Ama Shasana is completely free of cost, whether through WhatsApp, calls, or chatbot.
What if I miss a feedback call?
You can simply call back on the toll-free number 14471 anytime and provide your feedback.